KPI

Our performance is measured using the KPI (Key Performance Indicator) data, which sets the benchmark standard for appraising the fundamentals of a job. Various elements including productivity, first time fix, target times, post inspections and client satisfaction are assessed, leaving you with an individual and overall score. Chigwell Construction is presently hitting an average of 99.3%, with a perfect 100% record on emergency response calls.

We physically post inspect all works over £500, telephone post inspect all works regardless of size and 20% of these are picked at random to be physically post inspected ensuring we maintain our high standards at all times.

Customer Care

Chigwell Construction has built its foundations on relationships with partners, associations, clients, contractors, residents and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors.

The code of conduct at Chigwell Construction stems from traditional values within our workforce. Trust, honesty and understanding encompass many of our beliefs and for your own peace of mind we have implemented the following and will endeavour to:

• Be polite, friendly and courteous
• Maintain a high stand of professionalism
• Carry cooperative and flexible attitudes
• Acknowledge your concerns
• Keep you informed
• Wear uniform and carry ID
• Arrive in a livery vehicle
• Listen to your feedback

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Chigwell Construction (London) Ltd are an equal opportunities employer | Site designed by gary@eatlivebreathe.com | Built by beaver-group.com