Key Performance Indicator (KPI)

Our performance is measured using the data, which sets the benchmark standard for appraising the fundamentals of a job.

Various elements including productivity, first time fix, target times, post inspections and client satisfaction are assessed, leaving you with an individual and overall score. Chigwell Construction is presently hitting an average of 99.3%, with
a perfect 100% record on emergency response calls.

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We physically post inspect all works over £500, telephone post inspect all works regardless of size and 20% of these are picked at random to be physically post inspected ensuring we maintain our high standards at all times.

“Completing a volume of between 70 – 80 per week, this represents a near zero-defect service our workforce & management team can be proud of.”

Chigwell Construction has built its foundations on relationships with partners, associations, clients, contractors, residents and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors.

Traditional values such as trust, honesty and understanding are what we look for from our workforce. The code of conduct at Chigwell Construction is one created by our team, for our team and therefore something we are all proud to uphold.

“Chigwell go the extra mile to satisfy clients and residents. This is shown in the KPI’s compiled for all projects including the Tower Hamlets Decent Homes Framework”.

Our staff shall:

  • Be polite, friendly and courteous
  • Maintain a high standard of professionalism
  • Carry cooperative and flexible attitudes
  • Acknowledge your concerns
  • Keep you informed
  • Wear uniform and carry ID
  • Arrive in a livery vehicle
  • Listen to your feedback

“On Decent Homes Kitchen & Bathroom contracts our average rate of defects at handover is 0.33%.”

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There are a range of Customer Care measures we provide across all contracts and our Customer Care Policy is familiar to all staff.

All staff wear Chigwell uniform, ID badges, drive liveried vehicles and CRB checked to enhanced levels.